- the corner stone of DT is empathy.
- empathy makes the very difference between a failed start and an early success.
- empathy can be engineered - specific toolsets and skill sets available to simulate an empathetic mindset.
- the flip-side of empathy is the tendency of getting lost in a myriad of problems and concerns about customers or fellow humans - to overcome:
sharpen the focus.
- DT mandates you to pict the most
acute of the problems to be addressed, keeping in mind that Not every problem is worth solving and not every problem can be solved